Legal
Privacy Policy
Last updated: February 15, 2026
1. Introduction
Noesia ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our services.
2. Information We Collect
We collect information that you provide directly to us:
- Account information (email, name, password)
- Payment information (processed securely via Stripe)
- Documents you upload for processing
- Usage data and analytics
- Support communications
3. How We Use Your Information
We use your information to:
- Provide and improve our services
- Process your documents and generate embeddings
- Send important updates about your account
- Respond to support requests
- Analyze usage to improve our platform
4. Data Security
We implement industry-standard security measures including:
- AES-256 encryption for data at rest
- TLS encryption for data in transit
- Regular security audits
- Access controls and authentication
5. Data Retention
We retain your data for as long as your account is active. You can request deletion of your data at any time by contacting us. Deleted data is permanently removed within 30 days.
6. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Export your data
- Object to data processing
7. Third-Party Services
We use third-party services for payments (Stripe), analytics, and infrastructure. These services have their own privacy policies governing data use.